PACKED WITH CARE, SENT WITH TRACKING

SHIPPING POLICY

Last updated: September 16, 2026

Where I ship

JosieAndTheClawz currently ships within the United States only.

Shipping cost + tracking

Standard tracked U.S. shipping is a flat $5.99 per order. USPS Ground Advantage is used for most orders, although another tracked service may be used when appropriate.

Ready-made Clawz

Ready-made Clawz are typically shipped within 3–5 business days after the order is placed. This is processing time before the package enters the carrier network and does not include carrier transit time.

Custom Clawz

Custom Clawz generally require 1–3 weeks for creation and processing before shipment, depending on the design and current order volume. This timeframe does not include shipping/transit time.

Address changes

If you entered the wrong shipping address, email JosieAndTheClawz@gmail.com as soon as possible. Address changes can be requested before an order ships. Once a package has shipped, an address change or redirect cannot be guaranteed.

Lost packages

If tracking shows that a package has not arrived and it appears to be lost in transit, contact me so I can help investigate and, when appropriate, work through the carrier or shipping provider claim process. If the package is confirmed lost, I will offer a refund or a replacement when a replacement is possible. Because many ready-made sets are one-of-one, an identical replacement may not always be available.

Packages marked delivered

If tracking shows “Delivered” but you cannot locate the package, please first check around the delivery location and with members of your household, then contact USPS or the applicable carrier. I am happy to help with the investigation, but an order is not automatically eligible for a refund solely because carrier tracking shows delivered and the package cannot be located.

Damaged in transit

If your order arrives damaged in transit, email JosieAndTheClawz@gmail.com within 3 days of delivery with your order details and clear photos of both the damaged Clawz and the shipping packaging. I will review the issue and determine the appropriate remedy, which may include a replacement when possible or a refund.

My shipping mistakes

If JosieAndTheClawz sends the wrong item or makes an error with your shipment, I will correct the mistake at no additional cost to you.